Still no version nor architecture. How can one expect help? It reminds me when a customer claimed that a shit doesn't work. Asking which shit replied what is in his car. Next step support tried to find product type. It's a black. Good. Also tried to find car make and model. Answer was it is his wife's car and so on. Took 6 month and customer went to a layer saying his money was stolen. True story.
So what version?